FierceSpeed

Delete your Chronological account

You can delete your Chronological account in the app or on the web. Deleting it removes your account and the information stored with it, and it can't be undone.

Chronological is in development and hasn't been released. This page describes the app as it's being built. We'll update it before release if anything here changes.

To delete only some of your data and keep your account, see Delete some of your data.

In the app (Android and iOS)

  1. Open Chronological and sign in.
  2. Go to Settings: tap your photo at the top of the Circles screen. On a wide screen, choose Settings at the bottom of the side rail.
  3. Tap Delete account, at the bottom of Settings.
  4. Check the list of what gets deleted, tap Delete my account, then confirm with Delete.
  5. If you last signed in more than 5 minutes ago, the app asks you to confirm it's you first. Enter your password and tap Confirm and delete, or tap Continue with Google or Continue with Apple. Deletion then carries on.
  6. You're signed out, and the app shows "Your account has been deleted."

We email a confirmation to your account's address once it's deleted, if the address was confirmed.

If you haven't verified your email address or finished setting up your profile, the app can't open Settings yet. Use the web steps below, or ask us to delete it (see If you can't sign in).

On the web

  1. Go to chronological.fiercespeed.nz/settings/delete-account.
  2. Sign in if you're asked to. If your account is fully set up, you come back to the delete page. If you see "Check your email" or "Your name and photo" instead, open the link again.
  3. Follow steps 4 to 6 above.

Signed up with Apple" Apple sign-in is only in the iOS app, so delete your account there. If you can't, ask us to delete it (see below).

Deleting the app from your device doesn't delete your account.

What gets deleted

Deleted now

  • Your profile: name, photo and bio
  • Your sign-in and email address, and your phone number if your account has one
  • Your entries in contact matching, so nobody can find you by email or phone
  • Everything else stored under your account: the private copy of your sign-in details, notification tokens, your lists of connections, blocked people and circles, your feed, and your own events such as birthdays
  • Your invite links (they stop working straight away)
  • Emails about your account in the outgoing mail queue, including invite emails you sent, whether they've been sent or are still waiting

Also deleted, as designed for features still being built

  • Your membership of every circle
  • Photos and videos you sent, including the originals and every smaller copy
  • Your posts, comments and reactions
  • Your RSVPs
  • Connection requests and email invites you sent

Deletion starts as soon as you confirm. Your sign-in is deleted last, so if something goes wrong partway, the app says "Your account wasn't deleted. Try again." and you can still sign in and run it again to finish.

What may remain

  • A de-identified entry in the invite record. That an account joined, when, through which link, and how many steps from the first member, with no name or sign-in method. It keeps an internal account ID and its place in the record, so FierceSpeed administrators could link it back to you. Your invite links stay on record, turned off, with how many times each was opened and used. People who joined through your invites stay members, and your name is removed from their record.
  • Copies other people made. Photos and videos that circle members saved to their devices or downloaded are on their devices, not on Chronological's servers, so deleting your account can't remove them.
  • Emails already delivered. Invite and connection request emails that were already sent stay in the recipients' inboxes.
  • Queued emails to your address. Emails that aren't linked to your account stay in the outgoing mail queue, with your address, for up to 30 days: the confirmation that your account was deleted, contact form confirmations, and invite emails other members sent you.
  • Crash reports and analytics. Anything the app already sent to Firebase Crashlytics or Google Analytics isn't removed when you delete your account. It's kept for those services' retention periods.
  • Google or Apple sign-in. If you signed in with Google or Apple, Chronological may still be listed in that account's security settings. You can remove it there.

Not decided yet

  • Messages in shared circles. Whether the messages and voice notes you sent in circles with other people are deleted, or kept for the other members, hasn't been decided.
  • Get-togethers you host. What happens to a get-together you host that other people have RSVP'd to hasn't been decided.
  • Records that name you elsewhere. Whether records in other people's data that name you are removed hasn't been decided. For example: who added a member or who shared photos, in a circle's activity and in feeds; the other person's side of a connection; and other people's blocks of you.
  • Backups. How long deleted information could remain in backups hasn't been set.
  • Safety reports. How long reports you made, or reports about you, are kept after your account is deleted hasn't been decided.

Delete some of your data

You can delete some of what you've shared without deleting your account, in the app or on the web:

  • A message, photo, video or voice note you sent. In the circle's chat, press and hold it, tap Delete message, then confirm with Delete message. The photos, videos or voice note in it are deleted too, with the smaller copies made of them, and they leave the circle's gallery.
  • A comment. Tap Delete next to your comment on the post.
  • A reaction. Tap the same reaction again to take it back. For a message, press and hold the message first.
  • An RSVP. On the get-together, tap your answer (Going, Maybe or Can't) again to take it back.
  • Your profile photo. In Settings, tap Edit next to your profile, then Remove photo.
  • A connection. Open the person's profile and tap Remove connection.
  • A circle. Open the circle, tap the Circle details button (the three dots at the top), then Leave circle, and confirm with Leave circle. You're no longer a member and the circle leaves your list, but what you sent stays for the other members, so delete any messages you don't want kept first.

A whole post can't be deleted in the app yet. To have a post deleted, or anything else you can't delete yourself, ask us with the contact form.

If you can't sign in

Ask us to delete your account with this form, giving the email address on your Chronological account. We may ask you to confirm it's your account before deleting anything, and we'll reply when it's done. If you can't use your account's email address any more, give an address we can reply to, and put your account's email address in your message.

Use the email address on your Chronological account if you still can.

Up to 5,000 characters.

What we keep: your name, email address and message, stored with Google Firebase in Sydney, Australia, and used only to deal with your request and reply to you. They're kept for 12 months and then deleted automatically. FierceSpeed also gets your request by email, and you may get a short email confirming it arrived. To limit how many messages can be sent, we use a keyed hash of your connection's IP address (for IPv6, its network prefix), never the address itself, and it expires within 2 hours. See Contact form in the privacy policy.

More